Hybrid Work Hub User Terms and Privacy Collection Notice

Last updated: 01/07/2026

These User Terms apply when you access or use the Hybrid Work Hub platform.

Hybrid Work Hub is provided by South Eastern Sports & Spinal Clinic Pty Ltd trading as Active Health Partners (Active Health Partners, AHP, we, us or our) to your employer or the organisation that has authorised you to use the platform (Employer).

By selecting the acceptance box and proceeding, you confirm that you have read and understood these User Terms and agree to use the platform in accordance with them.

1. Purpose of the Platform

Hybrid Work Hub is a workplace health, safety and wellbeing support platform.

It may provide:

  • workplace health and safety education and training;

  • a working-from-home self-assessment;

  • questions about your workstation, immediate working environment and work practices;

  • limited questions concerning physical comfort, wellbeing and potential psychosocial risk indicators;

  • the ability to upload photographs;

  • automated reports; and

  • information and reports for your Employer.

The precise features available to you will depend on the services selected by your Employer.

2. Information We Collect

When you use the platform, we may collect information including:

  • your name, email address and employment-related details;

  • your responses to training and self-assessment questions;

  • information about your workstation, equipment and immediate working environment;

  • information about your work practices and communication with your Employer;

  • information concerning physical discomfort, health or wellbeing that you choose or are required by your Employer to provide;

  • photographs and other material you upload;

  • completion, usage and technical information; and

  • reports, flags and other information generated from your responses.

Some of this information may be personal information or sensitive information, including health information.

3. Why the Information Is Collected

Your information is collected and processed to:

  • provide and administer the Hybrid Work Hub services;

  • generate your report and other platform outputs;

  • provide relevant information to your Employer;

  • help your Employer identify reported workplace health, safety or wellbeing concerns;

  • assist your Employer with reviewing remote or hybrid working arrangements;

  • provide technical support;

  • maintain, secure and improve the platform; and

  • comply with applicable legal obligations.

4. Sharing Information With Your Employer

You acknowledge that information you submit through the platform may be disclosed or made available to your Employer.

Depending on the platform configuration selected by your Employer, this may include:

  • your individual answers;

  • photographs and other uploaded material;

  • your individual report;

  • responses identified or categorised as potentially requiring review;

  • training and assessment completion information; and

  • other information generated through your use of the platform.

You should only submit information that is relevant to the purpose of the platform and that you understand may be reviewed by your Employer.

Active Health Partners does not control how your Employer uses information after it has been provided to the Employer. Your Employer is responsible for handling that information in accordance with its own legal obligations, policies and procedures.

5. Sensitive and Wellbeing Information

The platform may ask questions relating to your physical comfort, health, wellbeing, workplace connectedness or other potential psychosocial risk indicators.

By proceeding and submitting information, you consent to Active Health Partners collecting, processing and disclosing the information you provide to your Employer for the purposes described in these User Terms.

You may choose not to answer a question unless your Employer has advised you that completion is required.

Not providing requested information may:

  • prevent you from completing the process;

  • reduce the completeness or usefulness of your report; or

  • affect your Employer’s ability to assess your working arrangements or respond to a reported concern.

Any questions about whether participation is mandatory or about the consequences of not providing particular information should be directed to your Employer.

6. Photographs

You may be requested or required by your Employer to upload photographs of your workstation, equipment or immediate working environment.

Before uploading a photograph, you should:

  • remove documents, screens or objects displaying confidential, private or sensitive information;

  • avoid including family members, colleagues or other individuals;

  • avoid including photographs, addresses or identifying information that are not relevant;

  • check mirrors, reflective surfaces and background areas; and

  • ensure the photograph only captures what is reasonably necessary for the assessment.

Do not upload unlawful, offensive, misleading or inappropriate content, or material that infringes another person’s privacy, confidentiality or intellectual property rights.

7. Accuracy of Information

You must take reasonable care to ensure that the information and photographs you submit are accurate, complete and current at the time of submission.

Reports, recommendations and flags generated by the platform depend on the information you provide.

Active Health Partners does not independently inspect your home or verify the completeness or accuracy of your answers, photographs or working environment unless your Employer has separately arranged a professional assessment.

You should notify your Employer if:

  • you become aware that material information you submitted was inaccurate;

  • your working arrangements or workstation materially change;

  • a new hazard or concern arises; or

  • an existing issue becomes worse.

8. Automated Reports and Flags

Reports, recommendations and risk indicators may be generated automatically from your responses using predetermined platform rules.

Unless expressly advised otherwise:

  • your submission is not necessarily reviewed by an Active Health Partners health professional, ergonomist or workplace health and safety consultant;

  • a flag does not constitute a diagnosis or final determination that a hazard or legal breach exists; and

  • the absence of a flag does not confirm that your workstation or working arrangements are safe, suitable or free from risk.

Your Employer is responsible for reviewing relevant outputs and determining whether further information, assessment or action is required.

9. General Educational Information

The content available through the platform, including videos, training, reports, guidance and recommendations:

  • is general in nature;

  • is provided for workplace education and risk-management support;

  • is not tailored medical, psychological, legal or clinical advice;

  • does not constitute a diagnosis or treatment plan;

  • does not constitute a physical inspection of your home;

  • does not constitute a comprehensive ergonomic or psychosocial risk assessment; and

  • should not replace workplace-specific or individual professional advice where that advice is required.

You should seek appropriate assistance if you have an injury, health condition, psychological concern or workplace issue requiring individual assessment or treatment.

10. Urgent and Emergency Concerns

The platform is not an emergency, incident-reporting, medical or crisis-support service and is not continuously monitored.

Do not rely on the platform to report a matter requiring an immediate response.

For an immediate threat to health or safety, contact emergency services by calling 000.

For an urgent workplace issue, injury, hazard or wellbeing concern, contact your Employer, manager, health and safety representative or the relevant workplace reporting service directly.

11. Employer Responsibilities

Your Employer is responsible for:

  • determining the purpose and requirements of the Hybrid Work Hub process;

  • reviewing information and reports made available to it;

  • determining whether further investigation or professional assessment is required;

  • consulting and communicating with employees where appropriate;

  • deciding what workplace controls or other actions should be implemented; and

  • meeting its workplace health and safety, employment, privacy and other legal obligations.

Nothing in these User Terms removes or limits any workplace right or legal protection available to you or removes any duty your Employer owes under applicable law.

12. Your Responsibilities

When using the platform, you must:

  • use it only for legitimate purposes authorised by your Employer;

  • comply with reasonable instructions concerning its use;

  • provide accurate information;

  • keep any access credentials confidential;

  • take reasonable care for your own health and safety and the health and safety of others;

  • cooperate with reasonable workplace health and safety processes; and

  • promptly report urgent or material hazards through your Employer’s appropriate reporting channels.

You must not:

  • allow another person to complete the process using your identity;

  • attempt to gain unauthorised access to the platform or another person’s information;

  • interfere with the platform’s security, operation or availability;

  • introduce viruses, malicious code or other harmful material;

  • copy, modify, reverse engineer, reproduce or commercially exploit the platform or its content; or

  • use the platform in an unlawful, misleading or inappropriate manner.

13. De-identified and Aggregated Information

Active Health Partners may create and use aggregated or de-identified information for purposes including:

  • operating, maintaining and improving the platform;

  • improving training, assessments and the user experience;

  • analysing general workplace trends;

  • developing benchmarking information, research and reports; and

  • improving Active Health Partners’ services.

Active Health Partners will take reasonable steps to ensure that information used for these purposes does not identify you or your Employer.

Active Health Partners will not attempt to re-identify information that has been properly de-identified, except where necessary to assess the effectiveness of the de-identification process or as permitted or required by law.

14. Privacy and Security

Active Health Partners takes reasonable steps to protect personal information against misuse, interference, loss, and unauthorised access, modification or disclosure.

No online or cloud-based system can be guaranteed to be completely secure or continuously available.

Personal information will be handled in accordance with:

  • these User Terms;

  • Active Health Partners’ Privacy Policy, available at [insert link];

  • the arrangements between Active Health Partners and your Employer; and

  • applicable privacy laws.

The Privacy Policy provides further information about how you may request access to or correction of personal information held by Active Health Partners, make a privacy enquiry or complaint, and contact Active Health Partners.

Privacy enquiries may be directed to:

Active Health Partners
Email: contact@activehealthpartners.com.au
Address: 74 Mackie Rd, Bentleigh East, Vic, 3165

You may also contact your Employer about information held or used by your Employer.

15. Platform Availability

Active Health Partners does not guarantee that the platform will always be available, uninterrupted or error-free.

Access may be suspended or interrupted for maintenance, security, technical, operational or legal reasons.

Where you experience a technical issue, you should follow the support instructions provided through the platform or contact your Employer.

16. Liability and Statutory Rights

Nothing in these User Terms excludes, restricts or modifies any right, guarantee, remedy or liability that cannot lawfully be excluded, restricted or modified.

To the maximum extent permitted by law, Active Health Partners does not warrant that:

  • the platform will identify every hazard, risk or concern;

  • the information submitted by you or others is complete or accurate;

  • use of the platform will prevent injury, illness, loss or workplace incidents;

  • the platform will be suitable for every user or working arrangement; or

  • any particular workplace, health, safety, wellbeing or business outcome will result.

You remain responsible for using reasonable judgement and promptly reporting hazards, injuries or concerns through the appropriate workplace or emergency channels.

17. Intellectual Property

The platform and its content, including its design, software, questions, assessments, videos, reports, graphics and educational material, are owned by or licensed to Active Health Partners and are protected by intellectual property laws.

You may access and use the platform only for the internal workplace purpose authorised by your Employer.

You must not reproduce, distribute, publish, modify, sell or commercially exploit the platform or its content without Active Health Partners’ prior written consent.

18. Contact With Users

Active Health Partners may contact you where reasonably necessary to:

  • assist with access to or use of the platform;

  • provide technical support;

  • clarify a submission where authorised or appropriate;

  • communicate information concerning the platform; or

  • request optional feedback about your user experience.

Feedback is voluntary unless your Employer advises otherwise.

19. Changes to These User Terms

Active Health Partners may update these User Terms from time to time to reflect changes to the platform, legal requirements or information-handling practices.

The version presented to you when you use or submit information through the platform will apply to that use or submission.

Where a material change affects how previously collected personal information will be used or disclosed, Active Health Partners will take any additional steps required by applicable law.

20. Acceptance

By selecting the acceptance box and proceeding, you confirm that:

  • you have read and understood these User Terms and the linked Privacy Policy;

  • you understand that information you submit may be provided to your Employer;

  • you consent to the collection and handling of the information you provide, including any sensitive or health information, for the purposes described above; and

  • you agree to use the platform in accordance with these User Terms.

These User Terms do not form part of your employment contract and do not replace your Employer’s policies, procedures or legal obligations.